Backing up

Hi Jennifer,

I am having problems backing up to cd or usb ,When I go to a place to store , I usually back up in documents and then download to cd, I have also backed up to desktop, but when I open the cd it says error win application 32. Can you please tell me what I am doing wrong. The quickbooks version is 2004, so I can no longer receive support from quickbbooks staff

Many Thanks
Chris

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