New Customers not Saving in Customer List
(Fort Worth, TX)
I have a new copy of QuickBooks Pro 2008. I imported a different businesses' Items list (approx 10000 items) and all looks good.
Problems come up when I try to create a new invoice. I create a new customer, and the invoice is created. After that, if I try to create another invoice, the customer I created is not available in the drop down box. I go to the Customer Center, and it is empty.
If I create a customer from the customer center (without an invoice) it will stay in the Customer Center list, but still unavailable from the drop down within invoices.
If I then close out QuickBooks all together, and reopen, the customers appear in the drop down list (temporarily) and then they will disappear after any transactions are completed.
I am unable to use QuickBooks for anything if I can't pull customers... Please help!
I don't know the answer to this one, but Intuit offers free support for certain types of issues. I think your issue qualifies, as it seems to be a technical/bug issue, and not a QB training issue.
Go to this link and fill out the forms as completely as you are able. You should get a response back very quickly - usually 30 minutes (copy and paste the url below into your browser).
Sorry I can't be more helpful. Let me know if they take care of this for you.